To adhere to regulatory protocols, account creation is mandatory for gold transactions, ensuring compliance with government reporting standards. Beyond regulatory requirements, an account facilitates order tracking, and provides exclusive access to promotions, perks, and curated content, enhancing your overall experience.

After placing an order and receiving confirmation with scheduled delivery, it is imperative to establish communication with the Vendor within a 3-day window. Failure to respond or collect the item within this timeframe will result in the item reverting to the Vendor, and any online payment made becomes non-refundable. Furthermore, non-compliance may lead to a future ban from utilizing our services.

In the event of forgetting your password, please utilize the 'Forgot Password' option on the sign-in page. Subsequently, you will receive an email containing comprehensive instructions on how to recover your account. Should you have any further inquiries, do not hesitate to reach out to our customer support team for assistance.

We are actively in the process of implementing this feature on our website. In the interim, should you have any inquiries, please feel free to reach out to us. Our dedicated customer support team is available to address any questions you may have.

We are currently working on a system where you can have multiple options for customizations. Make sure you keep checking the website for constant updates.

Orders within Qatar will be delivered by our vendors, you can choose in-house delivery or any available delivery services in Qatar. Additionally, your order will be delivered directly to your doorstep as we do not ship to PO boxes; And you’ll be required to present your physical QID as well as your signature confirming the receipt. Kindly visit our Shipping Policy page for more information.

The vendors will do the packaging. If you order from multiple vendors, the pieces will each arrive in different packages provided by the vendors.

To track your order, it's essential to create an account. Once logged into your dashboard, you'll find a user-friendly tracking interface. Alternatively, you can utilize the tracking link provided in the confirmation email for your convenience.

Delivery times vary based on vendor and item availability. If the item is in stock, it will be delivered according to the store's specified timeline. In cases where the item is not immediately available, the vendor may need to manufacture it, and this process can take up to 16 business days. The exact timeframe will be confirmed during the processing of your order, a step that typically takes 12 hours.

Cancellation requests are valid until the order is confirmed by the vendor. Once confirmed, the cancellation option is disabled to facilitate swift delivery. Please note that cancellation is not applicable for pre-ordered, customized, or promotion items. If a cancellation is requested before confirmation, a refund will be processed. For online payments, refunds will be credited within 3 weeks.

The return option becomes available once the order status changes to 'delivered' and remains active for 24 hours. Returns are accepted for any reason except for custom and personalized items, final sale items, damaged items, pre-ordered items, items lacking the original price tag (price tag should not be removed), and those without the original packaging. Customers can request a refund by returning the item within the specified time frame.

Upon the customer's initiation of the return process, vendor approval is required. After the initial vendor approval, the customer has an additional 48 hours to physically present the item at the vendor shop for approval. At this stage, the customer needs to contact the vendor, and Badnava will provide the contact details of the focal person. Once the vendor completes the physical approval, the refunding process commences. For Cash on Delivery transactions, vendors are expected to provide an immediate refund on the spot. In the case of card-on-delivery or payment gateway transactions, the refunding process is initiated, and customers can expect the refunded amount to be credited within 3 weeks. This multi-step approach ensures a thorough and efficient return process, providing clarity to both customers and vendors at every stage.

Exchanges are facilitated exclusively within the same vendor's offerings through Badnava’s Platform, subject to availability. Customers have 3 days (72 hours) post-delivery to initiate an exchange through the dashboard. However, for items made of only gold with prices subject to daily fluctuations, the exchange period is limited to 24 hours. If the exchange involves different vendors, separate requests are required. Upon finding the desired item within the same vendor, a request is submitted. Vendor approval, followed by admin confirmation, is mandatory. Customers must visit the shop, return the item, and, upon passing inspection, obtain the new piece. Additional charges, if applicable, are settled during the exchange process. Customers can initiate exchanges once the item is delivered.

We are in the process of introducing online payment methods. Presently, we accept payments via cards or cash on delivery. While we do provide the cash-on-delivery service, it's essential to note that we have set a limit of (10,000 QAR). If the total surpasses this limit, any remaining balance should be settled using a card.

At Badnava, safeguarding your information is our priority. We employ industry-standard encryption measures to ensure the secure transmission and processing of your data.